Q&A

Q: Who can train at the studio?

A: The services offered by inicio fitness gmbh are exclusively available to active employees of F. Hoffmann-La Roche AG at the Basel and Kaiseraugst location.,

At our Kaiseraugst location, it is currently possible to register individuals living in the same household. If you have any questions, we are happy to assist you directly at reception!

Q: How old do I need to be for a membership?

A: At Fit@Roche, individuals aged 16 and older are permitted.

Q: What happens to my membership if I leave the company?

A: The following events are considered exceptional cases and justify cancellation outside the standard notice period:

Definitive termination of the Roche employment contract (as of the termination date)
Relocation of the Roche workplace outside of Basel and Kaiseraugst

Q: Can I pause my membership?

A: In the event of a valid reason (illness, pregnancy, accident, business stay abroad, military service), you can pause your membership for a period of at least 1 month up to a maximum of 10 months. Vacations do not qualify for a "Time Stop". The credited time will be added seamlessly to your existing membership.

Q: What are your peak hours?

A: We have three peak time windows:

6:30 AM to 8:00 AM
11:30 AM to 12:30 PM
4:00 PM to 8:00 PM

Q: Can I arrange a trial session?

A: We do not offer trial sessions. However, if you are already here, we would be happy to give you a tour of the studio and show you everything we have to offer.

Q: What options do I have if I want to use the studio?

As a member (Studio Subscription): With a fixed membership, the training area is open to you at all times. To get the most out of your workouts right from the start, we arrange a personal Introduction Training session with you right at the beginning. Together, we analyze your goals and create an optimal training plan. The only requirement for your very first session is filling out our health questionnaire for your own safety. But that's far from all! There is so much more awaits you! Just drop by and see for yourself.
Via our Credit System: If you don't want a long-term commitment, you can flexibly purchase credits to join our group fitness classes. Showering is permitted immediately after class. Subsequent use of the main workout area and the sauna is excluded. Feel free to get advice on this directly at our reception!
When using a Personal Training package: On the days you train here at the studio with your personal trainer, you are of course free to use the studio facilities to their full extent.

Q: Is there a waiting list for a membership?

A: We currently do not have a waiting list. Feel free to drop by and check out what we offer.